Overview
What is the MLB Ballpark app?
The MLB Ballpark app is MLB's free, official app that makes it easy to access. manage, and use your tickets. Learn More >
What are the benefits of using the MLB Ballpark app?
Accessing your tickets in the app helps prevent lost or stolen tickets, makes it easy to share tickets with friends, and provides up-to-date game time information.
What devices are compatible with the Ballpark app?
For Apple device users, please click here for more information. For Android users, please click here for more information. If you do not have a supported device or need assistance, contact us at [email protected] or 206-346-4001.
Account Set Up & Accessing Tickets
Ticket Wallet
What is the Ticket Wallet?
The Ticket Tab's Wallet provides you with quick access and management of all of your MLB tickets. After downloading the MLB Ballpark app, click the Tickets icon on the bottom tab to see all of the tickets you own.
Can I see all my tickets for all teams within the Wallet, or just one team at a time?
You will be able to access your tickets to any MLB team's game or event as long as you used the same MLB account or email address to purchase the tickets.
Where can I see more event details about the game?
In the team page accessed via the bottom tab bar, you can find detailed information about the day's event.
What if I cannot find tickets I purchased or tickets that were forwarded to me?
First confirm that the tickets were purchased with an email address that is verified on the My MLB Account Emails page which is accessible by tapping the Profile icon in the top left hand corner of the Home Tab and then tapping My MLB Account Emails.
Next, confirm that a Mariners tickets account is displaying on the My Ticket Accounts page. If there is not a Mariners ticket account listed, and you’re certain that the email address you have verified in MLB Account is correct then please contact us at [email protected] or 206-346-4001.
Note that you may need to refresh your Tickets tab by pulling down on the screen to see updated ticket inventory. If your Mariners tickets were originally forwarded to you by another Ballpark app user, the original sender may have canceled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating mobile tickets you believe should be appearing in your Tickets tab, contact the [email protected] or 206-346-4001.
Which types of tickets will be displayed in the MLB Ballpark app?
The MLB Ballpark app displays regular season, Postseason, Spring Training and other event tickets within the Tickets tab’s Wallet. Fevo tickets (group tickets, tickets specials, and Costco tickets) will only appear in the Ballpark App. Tickets that you have forwarded to friends will not show a barcode. There will be a message that the ticket has been forwarded with a cancel button in place of the barcode.
When will the tickets I purchase be listed in the Wallet of the MLB Ballpark app?
Once Mariners tickets are purchased via an exclusive presale or the general on-sale, your tickets will automatically appear in the Wallet within the Tickets tab of the MLB Ballpark app.
Can I still print my Mariners tickets at home?
No, to improve security and reduce the risk of ticket fraud, print-at-home tickets in any form are no longer accepted for entry at T-Mobile Park.
Mobile Ticket Barcode
What is a Mobile Ticket Barcode?
Each ticket has a mobile ticket barcode that must be scanned for entry into T-Mobile Park via your mobile device. Within the Wallet, you can tap on an individual ticket to view its barcode. For entry to T-Mobile Park, present your mobile device with the mobile barcode open and available to scan.
How do I access the ticket to scan for entry?
Tap on an individual ticket from the Tickets tab’s Wallet to pull up the mobile ticket barcode. The Section/Row/Seat and barcode will be displayed along with access to the terms and conditions governing your ticket.
Why is my ticket barcode not showing in the MLB Ballpark app?
There are several reasons why your barcode may not be available, including: the ticket has been forwarded, the ticket wascanceled or recalled or your MLB Ballpark app may be out of date. You can check if your app is up to date by going to the App Store/ Play Store and seeing if there is a new update available for the app.
For further assistance, contact the Mariners at [email protected] or 206-346-4001.
I just forwarded a ticket via the MLB Ballpark app. Why do I still see it?
Your ticket, without the barcode, will remain in your Tickets tab’s Wallet until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.
During what window of time can I forward tickets to friends?
You can forward tickets via the MLB Ballpark app from the moment you purchase them until two hours after the first pitch of that day's game as long as that ticket has not already been scanned in for entry at T-Mobile Park.
What should I do if I need to enter T-Mobile Park for the start of the game and the rest of my group is not here yet?
You can easily forward tickets to friends via the MLB Ballpark app up to two hours after the start of that day's game as long as the tickets have not already been scanned in for entry at T-Mobile Park.
Can I use Apple Wallet for my Mariners tickets?
Yes. From the bottom of the ticket inside the MLB Ballpark app you can tap the "Add to Wallet" button to add your ticket to Apple Wallet.
Can I use Google Pay for my Mariners tickets?
Yes. From the bottom of the ticket inside the MLB Ballpark app you can tap the "Save to Google Pay" button to add your ticket to Google Pay.
Why won't my ticket barcode scan?
If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. Please note, cracked screens may impact your barcode's ability to scan. The barcode displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within the MLB Ballpark app, visit the T-Mobile Park Ticket Office.
What if I lose connectivity after I've retrieved my tickets?
As long as you have previously viewed your tickets, you will still be able to view your tickets in the MLB Ballpark app even with low connectivity. We recommend viewing and loading your tickets prior to arriving at T-Mobile Park or adding to your Apple Wallet or Google Pay to ensure they are accessible regardless of connectivity.
If I access my tickets from the MLB Ballpark app, can I still have them printed at a Will Call window?
Since tickets retrieved within the MLB Ballpark app will now be considered printed, the tickets will not be available for pickup at Will Call. You should present the ticket displayed in the MLB Ballpark app on your mobile device for entry at the gate. If you are unable to access your ticket, go to a Ticket Office window for assistance on game day. If you have any questions, please contact the Mariners at [email protected] or 206-346-4001.
What do I do if my mobile device's battery dies?
Visit the nearest T-Mobile Park Ticket Office window for assistance.
Ticket Forwarding
Mobile Ticket Purchase
Can I purchase tickets via the MLB Ballpark app?
Purchasing seats is now easier than ever in the MLB Ballpark app. Select your game and browse available options from the Buy Tickets tab. Most single game tickets will be available for purchase via the MLB Ballpark app.
Mobile Ticket Purchase
Purchase tickets wirelessly, anytime, anywhere on your mobile device. Mariners.com mobile ticket purchase is compatible with most Internet-enabled mobile devices* and does not require any additional download.
To order tickets on your mobile device:
- Visit Mariners.com on your mobile device
- Click on the tickets link
- Select the game you would like to attend and click the T-link
- Purchase tickets via a secure checkout
Text Alerts
- Text Mariners to 24247 now to get Mariners ticket info sent straight to your mobile phone!
- Text STOP to 24247 to opt-out at any time.
- For HELP, reply HELP to 24247.
Message and data rates may apply.
Expect 1-2 messages per week.
Participating Carriers: Alltel, AT&T, Boost Mobile, Cincinnati Bell, Cricket, Google Voice, MetroPCS, Sprint, T-Mobile, Verizon Wireless, and U.S. Cellular.
*No registration or premium subscription fees required. Message and Data Rates May Apply, contact your carrier for details.
Season Ticket Member Specific Questions
How do I access my digital ID Card?
Your Season Ticket Member ID Card is your ticket to unlocking some of your exclusive Member benefits, including a discount at Mariners Team Stores and accessing the Season Ticket Member Gate on game days. Please follow the steps below to access your ID Card.
- Open the MLB Ballpark app on your mobile device. If you don’t have the MLB Ballpark app, download it from the App Store or Google Play Store
- Select the Mariners tab from the bottom menu.
- Click on the Season Ticket Member HQ button, then click STM ID Card at the top of your screen.
- Present your digital ID Card when instructed in order to maximize your Member benefits.